Omnichannel Customer Support
Drip Creationz and Tuned In Tokyo are e-commerce brands offering specially designed footwear and streetwear. These sister stores operate on Shopify and had massive success in early 2021.
When a secondary wave of supply chain problems hit the globe after the Pandemic, both brands were faced with shipping and fulfillment challenges. This resulted in an influx of support tickets from confused and eager customers.