Bad Customer Support Will Ruin Your Reputation & Destroy Your Lifetime Customer Value…
Here’s how we transformed Dressbarn’s customer support in a few months, improving their sales, customer satisfaction rate, AND first-reply time with VWN’s “Customer-Centric” Method
Why Customer Support?
U.S. companies lose more than $62 billion annually due to poor customer service.
After one negative experience, 51% of customers will never do business with that company again.
7 out of 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service.
(Source: American Express)
Our Proprietary “Customer-Centric” Method = Your Competitive Edge
What We Do…
1. 24/7 Around-The-Clock Web Chat
2. Answer Emails In Minutes: Guarantee.
3. Customer Calls Answered Immediately.
Case Study dressbarn
– Customer Satisfaction Score: 54%
– First Reply Time Median: 44 H, 15Min
– Unsolved Tickets: 456
– First Resolution Time Median: 30 Min
After Virtual Worker Now:
– Customer Satisfaction Score: 80%
– First Reply Time Median: 6 Minutes
– Unsolved Tickets: 5
– First Resolution Time Median: 6 Minutes
Why Do Top Brands Choose VWN?
Because We’re Not Just Focused On Vanity KPIS…
We’re Partners, Obsessed With Making You More Money
“My team’s goal is not only to ensure all of your customers’ needs are met, but to also provide your customers with an EXCELLENT CUSTOMER EXPERIENCE that transforms them from buyers to FANS of your brand. “
1. Higher Customer Satisfaction.
2. Lighting Fast First Reply Time.
3. Crazy Fast First Resolution Time.
With ZERO Risk…
CLICK HERE to get your 3-day free trial and see how a team of experts using our “Customer-Centric” system can do to grow your business.